PIIFOX | Mechanical Keyboards, Gaming Mice & PC Accessories.

Warranty Policy

Thank you for choosing our products. This Warranty Policy explains the warranty coverage that applies to PIIFOX products. Please review the warranty terms below.

  1. Warranty Period

    We provide a limited warranty from the date of delivery for the following product categories:

    • 12-Month Warranty: Keyboards, DIY Kits, Switches, Keycap Sets, and Mice.
    • 3-Month Warranty: Built-in Batteries.
    • No Warranty (Accessories): Keycap pullers, switch pullers, free spare keycaps, cables, and other promotional gift items are not covered under warranty.

  2. Warranty Coverage

    This warranty covers manufacturing defects and hardware malfunctions under normal use, such as PCB failure, connectivity issues, or sensor defects.

    The warranty DOES NOT apply to:

    • Damage caused by unauthorized modification, disassembly, or repair (e.g., soldering of non-hotswap PCBs, altering internal components).
    • Physical damage resulting from misuse, accidents, or neglect (e.g., liquid spills, drops, food crumbs).
    • Normal wear and tear (e.g., keycap shine, surface scratches, natural fading).
    • Damage caused by using improper power sources (e.g., using high-voltage fast chargers for wireless keyboards).
    • Firmware issues caused by flashing unofficial or corrupted third-party firmware.

  3. How to Obtain Warranty Support

  4. Contact Us: Send an email to service@piifox.com with your order number and a detailed description/video of the issue.
  5. RMA Authorization: Our team will review your request within 1 to 2 business days. If the return is approved, we will provide a Return Merchandise Authorization (RMA) number and confirm which return warehouse you should use.

    6. For return or refund requests and approved return addresses, please see our Return & Refund Policy.