PIIFOX | Mechanical Keyboards, Gaming Mice & PC Accessories.
PIIFOX FAQ Center
Find answers for keyboards and mice in one place
Our keyboards typically support tri-mode connections: Wired (USB-C), Bluetooth 5.0, and 2.4GHz Wireless. You can pair multiple devices and switch seamlessly.
Fully compatible. There is a system toggle switch. We include replacement keycaps for both Windows and Mac to ensure your visual layout matches your OS perfectly.
Use the provided cable. Avoid using "Fast Chargers" or "PD" adapters exceeding 5V/1A, as high wattage may damage the internal charging circuit.
Our keycaps feature standard cross-shaped stems, making them fully compatible with 99% of mechanical switches (e.g., Cherry, Gateron, Kailh, and all PIIFOX switches). Note: Not compatible with Topre or low-profile switches.
Most Piifox non-magnetic mechanical keyboards feature 5-pin hot-swappable sockets. They are backward compatible with 3-pin switches, meaning you can install almost 99% of mainstream mechanical switches.
No. The PCB is designed for Hall Effect sensors and lacks pin sockets. They are only hot-swappable with other compatible magnetic switches.
We strongly recommend using the included cable to connect to your PC's USB port. DO NOT use fast chargers (above 5V/1A), as high voltage can fry the PCB power IC and void your warranty.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
We encourage DIY! However, be careful with ribbon cables. Physical damage from improper disassembly may void the warranty.
We offer a 1-Year Limited Warranty covering PCB failures and non-man-made damage. See our Warranty Policy for details.
Please contact us within 48 hours of receipt. Send your order number and a clear unboxing video/photos to our support email. Once verified, we will arrange a replacement or full refund.
Yes, we offer a 7-day return policy for unopened and unused products in original packaging. For non-quality-related returns, the customer is responsible for shipping costs.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
Accessories such as keycap pullers, switch pullers, free spare keycaps, and cables are not covered under warranty.
For models labeled "Customizable," normal disassembly doesn't void the warranty. However, when modifying, please use anti-static and non-conductive materials. Physical damage from short circuits or torn ribbon cables is not covered.
The legends are molded using a second layer of plastic rather than printed. This guarantees the legends will never wear off or fade.
It uses gaskets between the plate and case to eliminate hollow sounds, providing a bouncier feel and a "thocky" sound profile.
Precision-milled from a solid aluminum block. It offers superior weight, stability, and a premium metallic aesthetic compared to plastic.
Yes, per-key flex cuts allow keystroke force to be distributed evenly, increasing the soft feel and reducing finger fatigue.
Yes! Some models support VIA or our Web Driver. Adjust keymaps and lighting in Chrome without downloading any software.
Dynamic Keystroke lets you bind 4 actions to one key based on press depth (e.g., light press to walk, deep press to run).
Disconnect power immediately. Air dry upside down for 48+ hours. Avoid high heat. Ensure it's completely dry before powering on.
1. Check connection mode; 2. Try a different cable/port; 3. For hotswap PCBs, check if switch pins are bent; 4. Try a factory reset (usually long press Fn+Space).
You can find the latest software, drivers, firmware, and user manuals in our [Downloads Center].
This means you can pull out and replace the switches directly without any soldering. This gives you freedom to mix and match different switches at any time.
Cherry Profile is a classic, ergonomic sculpted shape. Compared to the OEM profile, it is slightly lower, providing a more natural and relaxed typing angle. It effectively reduces wrist fatigue during long sessions, making it a favorite among enthusiasts.
We use premium, high-content PBT material, which is harder and drier than standard ABS, making it highly resistant to developing a greasy "shine" over time. It features a finely textured surface for a comfortable typing feel.
We utilize an advanced 5-sided dye-sublimation process. The ink is deeply embedded into the PBT plastic at high temperatures, ensuring the vibrant artwork and legends will never fade or wear off, no matter how intensely you type.
We strive to render our product photos as true to life as possible. However, due to variations in monitor calibrations, lighting conditions, and the dye-sublimation process, actual colors may vary slightly from what you see on screen.
Because the artwork is sublimated into the plastic, you can safely wash them. Simply remove the keycaps, soak them in warm soapy water, scrub gently with a soft brush, and let them air dry completely before reinstalling.
Magnetic switches utilize the Hall Effect, actuating by sensing changes in magnetic flux. With no physical contact, they offer long lifespan and lightning-fast response.
Our magnetic keyboards feature ultra-low latency down to 0.125ms (1000Hz-8000Hz). They eliminate "Debounce Delay" for true instant actuation.
Yes. RT allows keys to reset the instant they travel upwards and actuate the instant they travel downwards, perfect for games like Valorant.
PBT is durable and resistant to wear, avoiding the "greasy shine." ABS is smoother but tends to become shiny after prolonged use.
Yes, O-rings reduce travel distance and bottom-out noise. However, since our custom keyboards are already equipped with multi-layered acoustic foams, O-rings might make the crisp typing feel "mushy." We don't highly recommend them.
You need to download our dedicated driver software. In the "Screen Settings" tab, you can upload your local GIF or JPG files and sync them to the keyboard. Please note the image size limits.
By default, the knob controls volume and mute. However, via our driver (or VIA on supported models), you can remap the rotation and press actions to scroll pages, zoom canvas, or switch lighting effects.
Models with bottom kickstands offer dual-stage feet, allowing you to switch between 3 typing angles. Full CNC aluminum cases usually have a fixed, ergonomically optimized angle (around 6.5°).
The reset combination varies by model. Generally, you can hold Fn + Spacebar (or Fn + Esc) for 3-5 seconds until the backlight flashes to factory reset. Please refer to your manual for details.
Chattering is usually caused by dust or oxidation inside the mechanical switch. For hot-swap boards, simply replace it with a spare switch. For magnetic boards, try increasing the "Debounce Time" or recalibrating the deadzone in the software.
This is usually because the metal pins on the bottom bent during installation. Please pull the switch out, straighten the pins with tweezers, align it with the holes, and press it in gently and vertically.
Yes. If you need to change your shipping address or product model, or cancel your order, please email our customer service team at service@piifox.com before the item is dispatched. We will help you make these changes. Once shipped, no changes can be made.
In-stock items are typically shipped within 1-3 business days. For pre-order or group-buy items, please refer to the specific timeline on the product page.
Depending on your country's regulations, you may be subject to import duties. Customers are responsible for any applicable customs fees.
Full-size has all keys. TKL (80%) omits the numpad. 75% is compact but keeps the F-row and arrows. 60% is ultra-compact, removing the F-row and arrows. Piifox offers various layouts to fit your desk space.
Our standard products typically use the US ANSI layout (horizontal Enter key). Some models may offer EU ISO layout options (L-shaped Enter). Please check the specifications before purchasing.
Perfectly fits! It supports most standard and custom ANSI layouts, including 60%, 65%, 75%, TKL (80%), and Full-size (100%).
Although these physical keys are omitted on smaller layouts, they are programmed into the function layer. You can usually access them via Fn + a specific key (e.g., Fn+P). Please check the manual or keymap for exact combinations.
A fully assembled keyboard is ready to use out of the box with switches and keycaps. A Barebone kit only includes the case, PCB, and plate, requiring you to install your own switches and keycaps.
Linear: Smooth and quiet; Tactile: Noticeable bump for feedback; Clicky: Crisp "click" sound with a rhythmic feel.
Our keyboards typically support tri-mode connections: Wired (USB-C), Bluetooth 5.0, and 2.4GHz Wireless. You can pair multiple devices and switch seamlessly.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
It uses gaskets between the plate and case to eliminate hollow sounds, providing a bouncier feel and a "thocky" sound profile.
Precision-milled from a solid aluminum block. It offers superior weight, stability, and a premium metallic aesthetic compared to plastic.
Yes, per-key flex cuts allow keystroke force to be distributed evenly, increasing the soft feel and reducing finger fatigue.
Yes! Some models support VIA or our Web Driver. Adjust keymaps and lighting in Chrome without downloading any software.
Disconnect power immediately. Air dry upside down for 48+ hours. Avoid high heat. Ensure it's completely dry before powering on.
We encourage DIY! However, be careful with ribbon cables. Physical damage from improper disassembly may void the warranty.
We offer a 1-Year Limited Warranty covering PCB failures and non-man-made damage. See our Warranty Policy for details.
Fully compatible. There is a system toggle switch. We include replacement keycaps for both Windows and Mac to ensure your visual layout matches your OS perfectly.
1. Check connection mode; 2. Try a different cable/port; 3. For hotswap PCBs, check if switch pins are bent; 4. Try a factory reset (usually long press Fn+Space).
Use the provided cable. Avoid using "Fast Chargers" or "PD" adapters exceeding 5V/1A, as high wattage may damage the internal charging circuit.
You can find the latest software, drivers, firmware, and user manuals in our [Downloads Center].
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
This means you can pull out and replace the switches directly without any soldering. This gives you freedom to mix and match different switches at any time.
Full-size has all keys. TKL (80%) omits the numpad. 75% is compact but keeps the F-row and arrows. 60% is ultra-compact, removing the F-row and arrows. Piifox offers various layouts to fit your desk space.
A fully assembled keyboard is ready to use out of the box with switches and keycaps. A Barebone kit only includes the case, PCB, and plate, requiring you to install your own switches and keycaps.
Our standard products typically use the US ANSI layout (horizontal Enter key). Some models may offer EU ISO layout options (L-shaped Enter). Please check the specifications before purchasing.
Most Piifox non-magnetic mechanical keyboards feature 5-pin hot-swappable sockets. They are backward compatible with 3-pin switches, meaning you can install almost 99% of mainstream mechanical switches.
Yes, O-rings reduce travel distance and bottom-out noise. However, since our custom keyboards are already equipped with multi-layered acoustic foams, O-rings might make the crisp typing feel "mushy." We don't highly recommend them.
For models labeled "Customizable," normal disassembly doesn't void the warranty. However, when modifying, please use anti-static and non-conductive materials. Physical damage from short circuits or torn ribbon cables is not covered.
You need to download our dedicated driver software. In the "Screen Settings" tab, you can upload your local GIF or JPG files and sync them to the keyboard. Please note the image size limits.
Although these physical keys are omitted on smaller layouts, they are programmed into the function layer. You can usually access them via Fn + a specific key (e.g., Fn+P). Please check the manual or keymap for exact combinations.
We strongly recommend using the included cable to connect to your PC's USB port. DO NOT use fast chargers (above 5V/1A), as high voltage can fry the PCB power IC and void your warranty.
By default, the knob controls volume and mute. However, via our driver (or VIA on supported models), you can remap the rotation and press actions to scroll pages, zoom canvas, or switch lighting effects.
Models with bottom kickstands offer dual-stage feet, allowing you to switch between 3 typing angles. Full CNC aluminum cases usually have a fixed, ergonomically optimized angle (around 6.5°).
The reset combination varies by model. Generally, you can hold Fn + Spacebar (or Fn + Esc) for 3-5 seconds until the backlight flashes to factory reset. Please refer to your manual for details.
Chattering is usually caused by dust or oxidation inside the mechanical switch. For hot-swap boards, simply replace it with a spare switch. For magnetic boards, try increasing the "Debounce Time" or recalibrating the deadzone in the software.
This is usually because the metal pins on the bottom bent during installation. Please pull the switch out, straighten the pins with tweezers, align it with the holes, and press it in gently and vertically.
Our keyboards typically support tri-mode connections: Wired (USB-C), Bluetooth 5.0, and 2.4GHz Wireless. You can pair multiple devices and switch seamlessly.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
It uses gaskets between the plate and case to eliminate hollow sounds, providing a bouncier feel and a "thocky" sound profile.
Precision-milled from a solid aluminum block. It offers superior weight, stability, and a premium metallic aesthetic compared to plastic.
Yes, per-key flex cuts allow keystroke force to be distributed evenly, increasing the soft feel and reducing finger fatigue.
Yes! Some models support VIA or our Web Driver. Adjust keymaps and lighting in Chrome without downloading any software.
Dynamic Keystroke lets you bind 4 actions to one key based on press depth (e.g., light press to walk, deep press to run).
Disconnect power immediately. Air dry upside down for 48+ hours. Avoid high heat. Ensure it's completely dry before powering on.
We encourage DIY! However, be careful with ribbon cables. Physical damage from improper disassembly may void the warranty.
We offer a 1-Year Limited Warranty covering PCB failures and non-man-made damage. See our Warranty Policy for details.
Fully compatible. There is a system toggle switch. We include replacement keycaps for both Windows and Mac to ensure your visual layout matches your OS perfectly.
1. Check connection mode; 2. Try a different cable/port; 3. For hotswap PCBs, check if switch pins are bent; 4. Try a factory reset (usually long press Fn+Space).
Use the provided cable. Avoid using "Fast Chargers" or "PD" adapters exceeding 5V/1A, as high wattage may damage the internal charging circuit.
You can find the latest software, drivers, firmware, and user manuals in our [Downloads Center].
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
This means you can pull out and replace the switches directly without any soldering. This gives you freedom to mix and match different switches at any time.
Full-size has all keys. TKL (80%) omits the numpad. 75% is compact but keeps the F-row and arrows. 60% is ultra-compact, removing the F-row and arrows. Piifox offers various layouts to fit your desk space.
A fully assembled keyboard is ready to use out of the box with switches and keycaps. A Barebone kit only includes the case, PCB, and plate, requiring you to install your own switches and keycaps.
Our standard products typically use the US ANSI layout (horizontal Enter key). Some models may offer EU ISO layout options (L-shaped Enter). Please check the specifications before purchasing.
Magnetic switches utilize the Hall Effect, actuating by sensing changes in magnetic flux. With no physical contact, they offer long lifespan and lightning-fast response.
Our magnetic keyboards feature ultra-low latency down to 0.125ms (1000Hz-8000Hz). They eliminate "Debounce Delay" for true instant actuation.
Yes. RT allows keys to reset the instant they travel upwards and actuate the instant they travel downwards, perfect for games like Valorant.
No. The PCB is designed for Hall Effect sensors and lacks pin sockets. They are only hot-swappable with other compatible magnetic switches.
For models labeled "Customizable," normal disassembly doesn't void the warranty. However, when modifying, please use anti-static and non-conductive materials. Physical damage from short circuits or torn ribbon cables is not covered.
You need to download our dedicated driver software. In the "Screen Settings" tab, you can upload your local GIF or JPG files and sync them to the keyboard. Please note the image size limits.
Although these physical keys are omitted on smaller layouts, they are programmed into the function layer. You can usually access them via Fn + a specific key (e.g., Fn+P). Please check the manual or keymap for exact combinations.
We strongly recommend using the included cable to connect to your PC's USB port. DO NOT use fast chargers (above 5V/1A), as high voltage can fry the PCB power IC and void your warranty.
By default, the knob controls volume and mute. However, via our driver (or VIA on supported models), you can remap the rotation and press actions to scroll pages, zoom canvas, or switch lighting effects.
Models with bottom kickstands offer dual-stage feet, allowing you to switch between 3 typing angles. Full CNC aluminum cases usually have a fixed, ergonomically optimized angle (around 6.5°).
The reset combination varies by model. Generally, you can hold Fn + Spacebar (or Fn + Esc) for 3-5 seconds until the backlight flashes to factory reset. Please refer to your manual for details.
Chattering is usually caused by dust or oxidation inside the mechanical switch. For hot-swap boards, simply replace it with a spare switch. For magnetic boards, try increasing the "Debounce Time" or recalibrating the deadzone in the software.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
The legends are molded using a second layer of plastic rather than printed. This guarantees the legends will never wear off or fade.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
Our keycaps feature standard cross-shaped stems, making them fully compatible with 99% of mechanical switches (e.g., Cherry, Gateron, Kailh, and all PIIFOX switches). Note: Not compatible with Topre or low-profile switches.
Perfectly fits! It supports most standard and custom ANSI layouts, including 60%, 65%, 75%, TKL (80%), and Full-size (100%).
Cherry Profile is a classic, ergonomic sculpted shape. Compared to the OEM profile, it is slightly lower, providing a more natural and relaxed typing angle. It effectively reduces wrist fatigue during long sessions, making it a favorite among enthusiasts.
We use premium, high-content PBT material, which is harder and drier than standard ABS, making it highly resistant to developing a greasy "shine" over time. It features a finely textured surface for a comfortable typing feel.
We utilize an advanced 5-sided dye-sublimation process. The ink is deeply embedded into the PBT plastic at high temperatures, ensuring the vibrant artwork and legends will never fade or wear off, no matter how intensely you type.
We strive to render our product photos as true to life as possible. However, due to variations in monitor calibrations, lighting conditions, and the dye-sublimation process, actual colors may vary slightly from what you see on screen.
Because the artwork is sublimated into the plastic, you can safely wash them. Simply remove the keycaps, soak them in warm soapy water, scrub gently with a soft brush, and let them air dry completely before reinstalling.
PBT is durable and resistant to wear, avoiding the "greasy shine." ABS is smoother but tends to become shiny after prolonged use.
Yes, O-rings reduce travel distance and bottom-out noise. However, since our custom keyboards are already equipped with multi-layered acoustic foams, O-rings might make the crisp typing feel "mushy." We don't highly recommend them.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
Most Piifox non-magnetic mechanical keyboards feature 5-pin hot-swappable sockets. They are backward compatible with 3-pin switches, meaning you can install almost 99% of mainstream mechanical switches.
No. The PCB is designed for Hall Effect sensors and lacks pin sockets. They are only hot-swappable with other compatible magnetic switches.
Linear: Smooth and quiet; Tactile: Noticeable bump for feedback; Clicky: Crisp "click" sound with a rhythmic feel.
Chattering is usually caused by dust or oxidation inside the mechanical switch. For hot-swap boards, simply replace it with a spare switch. For magnetic boards, try increasing the "Debounce Time" or recalibrating the deadzone in the software.
This is usually because the metal pins on the bottom bent during installation. Please pull the switch out, straighten the pins with tweezers, align it with the holes, and press it in gently and vertically.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
Magnetic switches utilize the Hall Effect, actuating by sensing changes in magnetic flux. With no physical contact, they offer long lifespan and lightning-fast response.
Our magnetic keyboards feature ultra-low latency down to 0.125ms (1000Hz-8000Hz). They eliminate "Debounce Delay" for true instant actuation.
No. The PCB is designed for Hall Effect sensors and lacks pin sockets. They are only hot-swappable with other compatible magnetic switches.
Chattering is usually caused by dust or oxidation inside the mechanical switch. For hot-swap boards, simply replace it with a spare switch. For magnetic boards, try increasing the "Debounce Time" or recalibrating the deadzone in the software.
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
You can find the latest software, drivers, firmware, and user manuals in our [Downloads Center].
We provide a 12-month warranty for keyboards, DIY kits, switches, keycap sets, and mice. Built-in batteries are covered for 3 months.
Accessories such as keycap pullers, switch pullers, free spare keycaps, and cables are not covered under warranty.